Logitech Support

Installing LGS

  1. To download the latest LGS version, please visit the Logitech website.
  2. Before you can start the download, you will need to select your operating system & choose between the 32-bit / 64-bit version (help me detect my operating system's version)
  3. Click on the 'Download Now' button and wait for the download to finish
  4. Start the installation & follow the steps
  5. Restart your PC if required
  6. LGS is now installed


Logitech Harmony remote controls are easy to setup, easy to use, support 270,000+ devices from 6,000+ brands. Simply powerful control. Connect with your favorite people. Keep me signed in.

I'd like to receive promotions, news, and participate in trial offers on Logitech products. Welcome to Logitech Support If you are using macOS 11 (Big Sur) have questions or are experiencing issues, please check this link: NOTE: Our call center operations are operating under reduced staffing and response times may be affected. For many years, Logitech has quietly worked to minimize our climate footprint while designing and delivering gaming products that consumers are proud to use and support. Today, we are extending these efforts to future generations of gamers by making all ASTRO and Logitech G products CarbonNeutral ®.

Updating LGS

  1. Open LGS from the tray menu
  2. Click on the arrow above the question mark icon
  3. Select 'Check For Updates'
  4. If LGS is not up-to-date, you will see a new installation window
  5. Finish the installation
  6. LGS is now up-to-date

faqs

Logitech

When will my Harmony Express stop working?

Your Harmony Express remote will stop working as of September 30th, 2020.

Is there a deadline to take advantage of the upgrade or refund?

Logitech/Harmony will honor your request for a replacement remote or refund until December 31, 2020. We encourage you to contact us quickly to ensure we can assist you with your replacement remote before your Harmony Express service is interrupted on September 30, 2020.

Does this impact my other Harmony remotes?

No. This end of life program only impacts the Harmony Express. No other Harmony remotes are included.

What do I do to get my replacement or refund?

Instructions and claim initiation are provided within the Harmony Express app for iOS and Android.

When can I expect my free Harmony Elite to arrive or get my refund?

Our support team is ready to handle your compensation requests. If you picked a Harmony Elite upgrade, you will be provided a promo code to use on Logitech.com. If you picked the refund option, the transaction with TransferWise can complete in less than 5 days - after all verification has been completed.

Do I have to send my Harmony Express in somewhere or go physically pick something up?

No. Initiating the replacement/refund process within the Harmony Express app is enough to confirm ownership. Only if your Harmony Express cannot be verified via the app will you be asked to send the product to Logitech. We will work with any affected customers to make this as seamless as possible.

I want a refund, but I can’t find my receipt. What now?

Please contact our customer support team. They may be able to confirm proof of purchase in other ways or help find an alternative solution

I sold my Express, can I get a free Harmony Elite?

No. You must be the latest owner and have possession of the Express.

I have a non-working Express, do I qualify?

If you already contacted Customer Care about your non-working Express and received a replacement, you can redeem compensation for the new replacement Express. The original non-working Express does not qualify.

Logitech Support Chat

Can I get another Logitech product instead?

Compensation will be in the form of a Harmony Elite or a refund of the Harmony Express purchase price. Customers choosing a refund can always use that for other Logitech products that best fit their needs at this point.

Logitech Support Drivers

I am having trouble logging into my Harmony Express app, what should I do?

Please contact our support team here - They will help verify possession and provide next steps for you.

Does my new Harmony require a new app?

Yes, if you are replacing your Harmony Express with a Harmony Elite or other Harmony remote, you will require a new app, which can be downloaded here.

I want a Harmony Elite, but it’s more complex than Harmony Express. Who can help me get it set up?

Although Harmony Elite uses a different app and the setup users different screens, it is comparable. Customers who set up a Harmony Express should have no trouble. If any questions do arise, our customer support teams and community forums are always available to provide assistance.

Does the Elite have voice capability?

Yes, our hub based products including the Elite integrate with Alexa and Google Home products to give you voice functionality however there is no push to talk feature on the remote like the Harmony Express. Alexa and Google Home products are not included with the Elite.

If I choose the Harmony Elite will I be able to copy my settings over from my Harmony Express?

No, that functionality is not available. Your Express account configuration differs from other Harmony remotes and does not copy over. You will need to set it up by adding your devices and setting up your Activities and Favorites. However, you can use the same email login as your Express.

Do voice commands work the same way with Elite and an Alexa enabled device as they did with a Harmony Express?

The Harmony Elite experience with Amazon Alexa would be quite similar to Harmony Express. However, The Harmony Elite does not have Alexa built-in and will require an additional Alexa device to interact with the voice service.

If you would like to find out more about how the Harmony Elite would integrate with Alexa, please click here.

Here are some added features of the Harmony Elite:

  • Device control via Harmony app.
  • Sonos Integration.
  • Assistance, tutorials and help will be available on remote and on app.
  • Voice integration will allow you to launch apps using Roku devices.
  • Ability to add and control multiple Televisions, Multi-Zone Receivers.
  • Smart Home integration within an activity (i.e. saying Alexa, turn on TV could dim your lights and draw your blinds).